We hope that you will enjoy using your products as much as we do. Our aim is to ensure that you are satisfied with every purchase; therefore, should you feel it necessary to return an item, we will ensure it is dealt with as soon as practically possible. These terms do not affect your statutory rights. This returns policy relates to all products bought from this website bestshoppingstore.com
Contact sales@bestshoppingstore.com within 3 days if you have received a damaged product.
Contact sales@bestshoppingstore.com within 30 days if the product is the not the right size, colour or you have changed your mind.
Should a product become defective within the guarantee period of two-years from the date of purchase please contact sales@bestshoppingstore.com
We will respond by email to your query within 24 hours, Monday to Friday during working hours.
RECEIVING YOUR PRODUCT
Upon receipt of your product, please check it carefully and notify us by email sales@bestshoppingstore.com within 3 days if you have received a damaged product or an incorrect item.
Please take immediate photos of any possible damage including damage to the box and the product itself.
We will require your full name, order number and a description of the issue.
RETURNING NON-FAULTY PRODUCT(S)
If you have received product that is not the right size or colour or you have changed your mind and wish to return it, please contact us at sales@bestshoppingstore.com within 30 days, quoting your full name, order number and a description of the issue. We will inform you of the next steps by email. The right to cancel must be exercised on or before the end of the thirtieth day, following delivery of the goods. If you purchased the product from another retailer in the UK or Ireland, please contact them first to discuss a return or refund within their return terms and conditions.
The cost of returning a non-faulty product will be your responsibility. Goods will be returned at your risk and deemed returned once we have actually received them. When returning your product to us, we would recommend using a trackable shipping service, otherwise we cannot guarantee that we will receive your returned item.
To qualify for a full refund the product must be unused and in its original packaging with instructions. We reserve the right to refuse to accept the return of goods that have been used.
Please do not send any product back without sending an email to us first: sales@bestshoppingstore.com The returns shipping address will be advised by email. Please note that product returns are not able to be accepted in person.
RETURNING DAMAGED/DEFECTIVE PRODUCT(S)
If the product is defective and it is within the 2-year warranty period (the guarantee on the item is calculated from the original purchase date), then please contact us at sales@bestshoppingstore.com quoting the order number and your full name and we will advise you of the next steps.
Should you need to return a damaged or defective product to us, the postage will be reimbursed once we are in receipt of the product and we have confirmed that the product is defective or damaged (through no fault of the customer). Further details will be issued to you via sales@bestshoppingstore.com with regard to returning the product and which courier service we would recommend.
RETURNS SHIPPING ADDRESS
Please do not send any product back without sending an email first to sales@bestshoppingstore.com
KITCHEN WORLD TOOLS LTD
Our registered VAT number is GB358713473
Our company registration number is 12855986
Our return address is: Unit 3, Harvington Business Park, Brampton Road, EASTBOURNE, BN22 9BN
